WHAT IS THE CUSTOMER SERVICE TRAINING ABOUT?
Customer service is the provision of assistance/support and advice to customers not only before and during purchase but even after the purchase and use of your product or service to make them have a helpful, quality and enjoyable experience with your brand, business or company.
The effectiveness of customer service and satisfaction largely depends on the company’s employees and their ability to adjust to the different personality of customers whilst reflecting professionalism and good company’s image.
Our customer service and satisfaction training and certificate will help customer service personnel and all employee exude the skills needed to ensure customer satisfaction to bring about brand loyalty or customer retainment, positive review or good word of mouth and trust.
Skilled and certified customer service personnel are indispensable to any organisation. Hence, having the customer service training and certificate irrespective of your educational level or profession is highly gratifying. The skills learnt in the customer service course can also help in your daily interactions with others in your personal life.
Time: 10 am - 3 pm daily. Training frame is ergonomically friendly to make your training experience wholesome. We make learning easy and impactful.
Classes are scheduled weekly for a new batch all year round. Feel free to communicate with us and we will align you with our scheduled classes.
CAN I TAKE THE CUSTOMER SERVICE COURSE ONLINE?
Yes! Available to those unable to attend classroom training is the online self-study training mode and the instructor led online (Zoom) training mode options.
- Provision of exceptional customer service that achieves results and gets noticed
- Skills and techniques that routinely deliver positive customer experiences
- Maximizing the value of your customer interactions
- Dealing effectively with difficult customers and turning complaints into opportunities
- Developing a customer-centric culture to achieving greater personal growth and customer satisfaction
- Demonstration of a positive, confident and professional approach with internal and external customers.
N29,000 (Classroom Training)
N20,000 (Online Self-study Training)
N32,000 (Instructor-led Online Training)
Course fee takes care of everything about your registration, training, instructional materials, assessment, certification, (daily lunch for classroom mode of training).
There are no specific formal requirement for this course. The Customer service and customer satisfaction training is open to all.
We deliver training nation-wide as we provide varieties of training options regardless of distance and schedule.
Lagos Training Center: 2nd Floor, Suite 315, 117 Shasha Road Road, Beside Mobil Filling Station, Akowonjo, Lagos.
Abuja Training Center: 2nd Floor, Othni Plaza, Nouakchott Street, Wuse Zone 1 by NDE Office, Abuja.
Budget Friendly and Flexible Payment Plan:
We offer you the convenience of paying in installments as you train with us.
We Are Internationally and Locally Accredited:
Absolute HSE Co. Ltd (HSE Training And Certification Institute) is accredited by the World Safety Organisation (Special Consultative Status To The United Nations ECOSOC) in compliance with ISO/IEC 17024:2012 and International Accrediting Commission For Safety and Environmental Education Training (IACSEET). Certificates issued are recognised and accepted world-wide and ranks well amongst other safety certifications.
Excellent, Experienced and Dedicated Course Instructors:
Our instructors fundamentally possess solid educational background, experience and teaching skills (plus continuing professional development) in the area of training they specialise in and are trained life coaches. Our instructors employ the best training method to ensure easy understanding and an enjoyable training session for you.
Guidance and Access To Job/Internship Opportunities:
We will guide you throughout and even after the training to explore this fulfilling career path.